We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date.
Any defective or damaged merchandise you wish to exchange or return must have an RA NUMBER before returning. American Signature Gifts will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. American Signature Gifts will pay to ship authorized replacements via UPS ground service only. Please place your gift order at least 3 weeks prior to event date; this will help alleviate rush-shipping charges.
If you need to exchange an item due to defects or damages please follow the instructions below:
Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.
Call 1-866-520-9292 and ask to speak to the returns department
Place the RA # given (return authorization number) on the outside of the box you are returning so it can be seen clearly by the returns department in our offices. PLEASE NOTE: Any package arriving with out a return authorization number will be returned to sender.
Be sure the item you are returning for inspection is packaged properly, as American Signature Gifts is not responsible for further damages due to improper return packaging.
You are encouraged to ship your return via a track-able source, as American Signature Gifts cannot be responsible to merchandise lost in transit.
American Signature Gifts prides itself is excellent customer service and product quality. Each item is hand inspected for quality before it is shipped to you. If you are unsure about a product look, weight or quality please feel free to order 1 without personalization to look at prior to place a large order. All personalization is done as shown; we do not do font changes. Cocktail shakers and Pilsner Glasses with more than 3 initials will be done in the font shown for the Can Koozie and the Sports Mugs.
NOTE: If you would like a Monogram, please provide the initials in this order: First Name Initial, Last Name Initial, Middle Name Initial. We will not change the order of the initials. American Signature Gifts will do MONOGRAM font as you have entered it. MONOGRAM FONT WILL COME with the middle letter larger than the other letters chosen. For example, Adam Baker Cooper would enter A C B on his order and the monogram would appear ACB